...I spent over an hour on the phone with a British national who could not understand why he needed to go to the British Consulate (which was in Atlanta at the time, I believe) in order to replace his lost UK passport. He kept insisting to me that he should be able to go into any "Orlando passport office" and get a new passport. He could not understand why any "Orlando passport office" -- which apparantly were in strip malls all over the place and wasn't I a right idiot not to know that -- couldn't just "make" him a new passport. I shortly realized that the "Orlando passport offices" he was talking about were all the convenience stores advertising "Get Your Passport Photo Here" signs. I tried to explain that to him. He still didn't get it.
An HOUR. Explaining to an ADULT how passports work. But I was the idiot. Naturally.
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timeasmymeasure
Once, when I worked for a British tourism company...
Date: 2006-08-15 08:16 pm (UTC)An HOUR. Explaining to an ADULT how passports work. But I was the idiot. Naturally.